Help & Live Assistant

Expert support, without the wait.

Need a hand getting connected? Chat with our travel assistant, follow a visual guide for your device, or send a tracked ticket to the team.

Setup guide

Install in under a minute.

Pick your device, follow the steps. Your QR code is ready in your dashboard the moment your order is provisioned.

01
Compatibility
Ensure your iPhone is XS, XR or later and carrier-unlocked.
02
Open Settings
Go to Settings > Cellular (or Mobile Data).
03
Add eSIM
Tap "Add eSIM" or "Add Cellular Plan".
04
Scan QR
Select "Use QR Code" and scan the code from your Zimly dashboard.
05
Activate
Follow the prompts to label your new travel line.

Zimly Assistant

Online

Hey! I'm your Zimly Travel Assistant. Ask me anything about eSIMs or your next trip!