Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you", "your") and Zimly Ltd ("Zimly", "we", "us", "our"), a company registered in England and Wales (Company Number: [XXXXXXXX]), with its registered office at [Registered Address, City, Postcode, United Kingdom].

By accessing or using the Zimly website (zimly.co.uk), purchasing an eSIM plan, or creating an account, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use our services.

These Terms should be read alongside our Privacy Policy, Cookie Policy, Acceptable Use Policy, and Refund & Cancellation Policy, which form part of this agreement.

• "eSIM" means an embedded SIM profile that is downloaded and installed digitally onto a compatible device, replacing the need for a physical SIM card.
• "Plan" means a data connectivity package offered by Zimly, specifying the data allowance, validity period, coverage area, and price.
• "QR Code" means the machine-readable code provided to you for the purpose of installing an eSIM profile on your device.
• "Network Partner" means the third-party mobile network operator(s) whose infrastructure is used to provide connectivity through Zimly eSIM plans.
• "Account" means your registered user account on the Zimly platform.
• "Digital Content" means data supplied in digital form, including the eSIM profile, as defined under the Consumer Rights Act 2015.

To use Zimly's services, you must:

• Be at least 18 years of age, or have parental/guardian consent if aged 16–17.
• Own or have authorised use of an eSIM-compatible device. You can check compatibility using our on-site tool.
• Have a valid payment method accepted by Zimly.
• Not be prohibited from using telecommunications services under any applicable law or regulation.

We reserve the right to refuse service to anyone at our sole discretion if we reasonably believe these conditions are not met.

Certain features of Zimly require you to create an account. When registering, you agree to provide accurate, current, and complete information and to keep your account details up to date.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately at support@zimly.co.uk if you become aware of any unauthorised use.

Zimly reserves the right to suspend or terminate accounts that we reasonably believe to be compromised, fraudulent, or in violation of these Terms.

Zimly provides digital eSIM profiles that enable mobile data connectivity in specified countries and regions. Our service includes:

• Sale of prepaid data plans with defined data allowances, validity periods, and coverage areas.
• Instant digital delivery of eSIM profiles via QR code.
• A dashboard for managing active eSIMs, viewing data usage, and topping up plans.
• AI-powered plan recommendations and customer support assistance.

Zimly acts as a reseller of mobile data connectivity. The underlying network service is provided by our Network Partners. We do not directly operate mobile network infrastructure.

All prices displayed on Zimly are inclusive of applicable taxes unless otherwise stated. Prices may be displayed in multiple currencies; the currency selected at checkout determines the charged amount.

By completing a purchase, you are making an offer to buy the selected eSIM plan. A binding contract is formed when we confirm your order and provide the eSIM QR code. Payment is taken at the point of purchase.

We accept major credit and debit cards. All payment processing is handled by our PCI-DSS compliant payment partners. Zimly does not store your full card details on our servers.

If a payment fails or is declined, no eSIM will be issued. If you are charged but do not receive your eSIM, please contact us immediately at support@zimly.co.uk.

Upon successful payment, you will receive a QR code through your Zimly dashboard. This QR code is your eSIM profile.

Important: Each QR code can only be installed once. If you delete the eSIM profile from your device, the QR code cannot be reused. Please ensure you are ready to install before scanning.

Installation instructions are provided on our Support page for iOS (iPhone), Samsung, and Google Pixel devices. If you experience installation issues, our support team is available to assist.

Your plan's validity period begins at the point of first data connection in the covered country/region, unless otherwise stated in the plan description.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a 14-day right to cancel purchases made online.

However, eSIM profiles constitute Digital Content. By purchasing and receiving your eSIM QR code, you expressly consent to the immediate supply of digital content and acknowledge that you lose your right to cancel once the eSIM profile has been delivered.

For full details on when refunds are available (including activation failures and service issues), please see our Refund & Cancellation Policy.

All Zimly plans are subject to a fair usage policy designed to ensure equitable access for all customers. You agree to use the service for personal, lawful purposes only.

Prohibited uses include, but are not limited to:

• Reselling or commercially redistributing your data connection.
• Using automated systems to consume data excessively.
• Using the service for unlawful activities, including accessing illegal content.
• Attempting to bypass or manipulate data usage tracking or plan limits.

For full details, see our Acceptable Use Policy. Violation may result in immediate suspension or termination without refund.

Zimly strives to provide reliable connectivity but cannot guarantee uninterrupted or error-free service. Mobile data connectivity is subject to:

• Network coverage and capacity of our Network Partners in the relevant country or region.
• Local regulations, network maintenance, and force majeure events.
• Device compatibility, software versions, and carrier lock status.
• Geographic and environmental factors affecting signal strength.

Network speeds (including 4G/LTE and 5G) are indicative and may vary. We do not guarantee minimum speeds.

All content on the Zimly platform — including text, graphics, logos, icons, software, and design — is the property of Zimly Ltd or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any Zimly content without prior written consent.

To the maximum extent permitted by law:

• Zimly's total liability for any claim arising from or related to the service shall not exceed the amount you paid for the specific plan giving rise to the claim.
• Zimly shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.
• Zimly shall not be liable for any failure or degradation of service caused by our Network Partners, force majeure events, or circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

Your statutory rights under the Consumer Rights Act 2015 are not affected by these Terms.

You may close your Zimly account at any time through the Settings page or by contacting support. Upon termination, any unused data on active plans is forfeited.

Zimly may suspend or terminate your account immediately if:

• You breach these Terms or any of our policies.
• We are required to do so by law or regulatory order.
• We reasonably suspect fraudulent or unlawful activity on your account.
• Your account has been inactive for 24 consecutive months.

We may update these Terms from time to time. Material changes will be communicated via email to your registered address or through a prominent notice on our website at least 30 days before they take effect.

Your continued use of Zimly after the effective date of any changes constitutes acceptance of the revised Terms. If you do not agree with the changes, you should stop using the service and close your account.

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer, you will benefit from any mandatory provisions of the law of the country in which you reside. Nothing in these Terms affects your rights as a consumer to rely on such mandatory provisions of local law.

If you have a complaint, we encourage you to contact us first at support@zimly.co.uk. We aim to resolve all complaints within 8 weeks.

If we cannot resolve your complaint satisfactorily, you may refer your dispute to an Alternative Dispute Resolution (ADR) provider. As a UK communications provider, we are committed to complying with Ofcom's complaint handling requirements.

You also have the right to bring legal proceedings in the courts of England and Wales (or Scotland or Northern Ireland if applicable to you as a consumer).